Contact us

Live chat.
The fastest way to reach us. Chat opens from the icon on any page of the site or the app, before or after you log in, from 8am to 7:45pm Monday to Saturday and 9am to 5pm on Sunday, UK time. Bet queries, payment status, promo codes and verification are all handled there.

Email.
[email protected], for anything that needs documents attached or a written record. Responses usually come back in less than 24 hours, and overnight messages will be answered first.

Post.
beta-hoy.co.uk
3 Kingfisher Court,
Uckfield,
East Sussex,
TN22 1QQ.
Post is the slowest method and should be used only for official communication.

Complaints. First tell us through chat or email. We will acknowledge any complaints within 48 hours and if necessary will escalate the issue to the senior management from our customer services department and then if it is not resolved you may take it to IBAS, Independent Betting Adjudication Service, free of charge.

Message form. Use the form below for general questions. For anything about your balance or a bet, please use chat while logged in so we can see your account.